FAQ & Shop Policies


What type of payment methods do you accept? 

  • ZaniCani Studio accepts all major credit cards, Shop Pay, Shop Pay Installments, Google Pay, Paypal, and Apple Pay. 

Why am I being charged taxes? 

  • Items sold on Zanicani.com and shipped to locations in the US may be subject to tax depending on territory. 

What are your coupon or promo code policies? 

  • Promo codes exclude sale items. Only one promo code can be used per order. Discounts cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code. 

Emoji Use

  • Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able to process your information. To avoid any order issues or delays, please refrain from using emoji’s in your information during the checkout process. 


Can I cancel my order?

  • In order to fulfill orders as quickly as possible, orders are processed right away and unable to be canceled or modified. 

Can I remove/add an item to my order? 

  • Once an order has been placed, no changes can be made to the items purchased. 

Can I change my shipping address? 

  • Yes, we can update your address within 1 hour after order placement, as long as your order has not been shipped. This is time sensitive and will require that you contact customer support immediately to see if any address update is still an option. Please email your request and include the correct address, and we will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed. 

Items in my order went on sale or promotion after my order was placed, will you price match? 

  • Orders are processed right away and are unable to be modified, so discounts or promotions cannot be applied to previously placed orders. 

How can I track my order? 

  • After an order has been shipped you will be emailed a tracking number.

I received a damaged item, what do I do? 

  • If you receive a damaged item please submit a picture of the damage to hello@zanicani.com within 3 days of receiving your order. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos. 
  • If a damaged or wrong item is returned back without prior notification, no refund may be issued. 

I received a wrong item, what do I do? 

  • If you received an item that you did not order, please submit pictures to hello@zanicani.com of any labels that are on the outside bag or item. Once we receive your pictures, an associate will be able to assist you. 

I’m missing an item from my order, what can I do? 

  • If you are missing anything from your order please email our customer support at hello@zanicani.com. Include your order number and the name or item number of the item that is missing from your shipment.

Why am I not offered free shipping at checkout?

  • We offer a dynamic shipping rate of $4.90-14.90 for Standard Shipping (depending on package weight), and $9.90-19.90 for Express Shipping (depending on package weight).


How long does it take for an order to ship? 

  • All orders may be received within the estimated delivery times given at checkout, based on the shipping method chosen.
  • After order is placed, in stock items will be ready to leave the warehouse within 1-2 business days. Once items ship out, delivery transit times vary depending on the destination and chosen shipping speed.

How long does it take for an order to deliver? 

  • Standard Shipping is an estimated delivery of 6-9 business days.
  • Express Shipping is an estimated delivery of 3-4 business days. 
  • For remote areas, Hawaii and Alaska the estimated time is 13-15 business days.
  • Please note that this is only an estimate in case of unexpected delays. 
  • Our warehouse operates Monday-Friday. All delivery times are based on business days which are weekdays only, does not include weekends or US holidays. The carriers we use do not deliver on weekends or US holidays. 

What shipping methods do you offer? 

  • We offer a dynamic shipping rate depending on total package weight and shipping speed. Standard Shipping is $4.90-14.90, and Express Shipping is $9.90-19.90.
  • Read more on our Shipping policy: here
  • Shipping rates are applied after discounts and before tax, within the contiguous United States. 
  • We currently do not offer international shipping.
  • We currently do not offer curbside pickup. 

What if my order does not arrive within the fulfillment or shipping window mentioned in my confirmation email? 

  • Once a package has been handed off to the carrier, delivery becomes their responsibility. If, for any reason, you do not receive your package within 2 weeks of the shipping date (i.e. the date your order was taken by the delivery carrier), please email hello@zanicani.com for further instructions. Please follow the same steps if the shipping carrier lists your order number as ‘Delivered’ in their online tracking system, but you still have not received your package.

What is your policy on lost or stolen shipments? 

  • In the rare case that your package goes missing, but your shipment tracking number confirms the package was delivered, we suggest you check the surroundings of the dropoff location in case your package is hiding in nearby bushes or was mistakenly left with a neighbor. If you still cannot find your package, please contact customer service who can file a claim with the shipping carrier. Please make sure that you checked your mailbox, roommates, neighbors, front desk or building manager before you contact customer service. We also recommend waiting a couple more days as occasionally the actual package delivery lags behind the delivery scan. 

Returns & Exchanges

What is your return policy? 

  • Items must be postmarked within 30 days of the original delivery date.
  • Items must be unworn and unopened, with all tags attached.
  • Shipping fees are non-refundable.
  • Items eligible for return may be sent back for a refund or exchange.
  • To see our full return policy please click here.

How can I start a return?

  • To start a return, please email us at hello@zanicani.com. Please provide your order number and the email that you used to place your order. 

Do you supply return labels? 

  • Yes, we do supply return labels for domestic returns. We offer label for $8 via USPS, price of shipping is deducted from refund. 

Can I exchange my order? 

  • We do offer exchanges at this time. You may send your item back to exchange for another size, color or style. Items returned for an exchange will incur a return shipping fee of $8.00 and a new order shipping fee of $9.90. Payment for these fees will be collected at the time your exchange is initiated.

I sent my return back, but have not received a refund. How can I check on my return status? 

  • All returns are processed by a returns agent within 14 business days of arrival to warehouse. Please note that if you use the return label we supply it can take 2 - 3 weeks for a return to be delivered back to warehouse.
  • Please reference your return tracking number to check the status of your return. If you used the return label we supplied to you the tracking number will be on the label that was emailed to you. If you do not have that email, please contact customer service as we will have that saved for you.

What happens to return packages that go missing in the mail? 

  • We recommend dropping off returns directly to the post office so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.

How do I cancel my return?

  • If you no longer wish to return your order, please email customer support to cancel your return. The return will also be automatically cancelled if not returned by the deadline given.

Do I have to use your return label for my return?

  • No, you do not have to use our return label. You may use your own return shipping carrier/method of choice. Please make sure you use a reliable shipping method, and save your return tracking number.
  • If you use your own return label, the $8 return label fee will not be deducted from your refund.
  • Please return to the address below:
    Zanicani Studio
    ATTN: Daily 3PL Returns
    395 Industrial Rd
    San Bernardino, CA 92408


  • You may return your items for an exchange for another size, color or style. Exchange orders are shipped out once your return is received back to our facility. Exchanges will incur a return shipping fee and a new order shipping fee. 
  • Items returned for an exchange will incur a return shipping fee of $8.00 and a new order shipping fee of $9.90. These fees will be paid at the time your exchange is initiated.

Refused Packages & Return to Sender

  • If a package is refused or the incorrect address is supplied at checkout, the customer will be held responsible to pay all shipping costs for the order and back to Zanicani Studio. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our warehouse facilities, the transit time is completely in the hands of the shipping carrier. Zanicani Studio will not process any refunds until the items are returned back to our warehouse facility.

Product Care

Is there a warranty on my product? 

  • We are currently unable to offer warranties on your Zanicani Studio product. However, if you experience issues with your item please email us and we will help you. Your happiness with your Zanicani pieces is very important to us!

How do I take care of my bag? 

  • Most ZaniCani bags are constructed with durable canvas and denim fabric. However, we recommend that you avoid sticky liquids and water from coming in contact with your purse. We also recommend that you routinely tidy the interior of your purse. For exterior cleaning, we recommend spot cleaning with a damp cloth or sponge to lift surface stains out of the fabric.

Wholesale Application

How can I feature Zanicani bags in my store?

If you love our bags and want to feature them in your store, contact us at hello@zanicani.com to get started.

To qualify for wholesale purchases, you must be a valid retail business with a brick and mortar storefront and resale exemption certificate.

Authorization to sell Zanicani merchandise is given on an order-by-order basis. New accounts are opened based on a variety of criteria, and as market conditions and capacity allows. All sales are final.